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Head of Player Support

  • Location: Dublin
  • Salary/rate: Competitive (reflects experience)
  • Date posted: 29/04/19
  • Job reference: 7059
  • Permanent
This vacancy has now expired.

It’s an incredible time to join a successful company, looking to capitalize on 2018’s exponential growth.

They know that Player Support is a cornerstone to success, because as the studio continues to expand, the prime importance of service to its player base is a catalyst for branding and revenue!

With a recent premises in Dublin, a strong and clear vision for state-of-the-art Player Support, the entire company have full investment into the roadmap and strategy for Player Support to be second to none, and are in a position to fully support an amazing transformation.

Not that Player Support isn’t great already but a combination of company resources and buy-in, reinvested profits plus an evergreen growth of user acquisition means there’s an opportunity to pivot best-practices, set organizational standards, and really showcase top performing community management – be exemplary in Player Support and Customer Service!

This is where you come in – if you’re ambitious and driven to transform an industry and be at the vanguard of service and support, or simply have always had the dream of working in video games, you definitely must read on.

You’ll either have previous experience in leading customer or player support through setting standards and processes, and optimizing feedback channels, or have a commercial appreciation for identifying trends, sharing insights that can drive product development, and managing day to day operations in support. 

Key Skills

• Design overall strategy and roadmap for world class player support in mobile gaming;
• Hire, develop and scale top performing teams across all functions;
• Guide, inspire and coach team members and team managers;
• Implement processes, initiatives and infrastructure to improve service and efficiency;
• Manage day to day operations in player support, localization, community management across a portfolio of games;
• Liaise with Engineering and Product to identify and capture product improvements, identify industry trends and best practices;  and 
• Be a beacon of company culture, and enforce organizational standards.

The companies downloads across their games portfolio has exceeded a billion, with millions of active users daily, they're on a trajectory of sustained growth and your efforts as Head of Player Support will be recognized - The challenge is real!

In return for spearheading an initiative and reshaping the whole player support function for a huge mobile games developer, you’ll have an opportunity to put your own stamp on support as a function. Additionally the company provides a generous salary and package, plus relocation. 

If this sounds like the type of role you’ve been looking for, don’t hesitate to be in touch! or 01925 839 747